SKU: TrnCustSvs D

One of the biggest challenges at work is finding the time to conduct new training and refresher courses. Business FUNdamentals has the solution: easy to deliver, affordable training! We have developed a Skill Card Deck consisting of 52 cards and 2 “Jokers” that are Team Building Activities.

These Skill Cards (Lessons) can easily be administered in a team meeting, individually or in a classroom.

Each card consists of three separate sections: Think About It, Talk About It and Do It.

Think About It - The first section of the card provides background information on the subject and how it relates to customers.

Talk About It - The second section of each card poses a series of questions to generate discussion. The Leader’s Companion Guide provides possible answers for all the questions in this section.

Do It - Each card provides an exercise that is to be done individually or in a group setting. Directions are provided on each card that instruct participants how to proceed.