SKU: TrnCustSvs L

Dealing A Winning Service Hand Leader Guide is the perfect companion to provide the person facilitating Dealing A Winning Service Hand everything they need to successfully deliver the course.

Provides additional information and insight into the background information on the subject and how it relates to customers.

The guide also provides possible answers for all of the questions posed. Additionally there are tips for completing the exercises. The guide also contains all the Skill Cards on facing pages to make faciliting a breeze!